Tuesday, March 24, 2020
SUBJECT: CONFIRMING CONTINUED OPERATIONS DURING COVID-19 FACILITY CLOSURE
Dear Valued BioLife Solutions Customers and Suppliers,
We are writing in follow up to our communication sent yesterday announcing the closure of our Bothell, WA USA biopreservation media production facility, warehouse and corporate office.
The closure, announced to run from April 1st through May 4th, was moved up to 10:00AM Pacific time today in response to a confirmed case of COVID-19 in an employee of another tenant that shares common space in one of the buildings we occupy.
We moved up the closure to reduce exposure to our team members. The common areas of the facility have been disinfected. We have contracted with the same cleaning service to clean and disinfect our facilities in the same building.
From today until Tuesday, April 7th, team members will not be onsite, so this cleaning can be completed. This may be subject to change, as information is updated.
Meanwhile, our Customer Care team is working remotely addressing all inquiries and processing all orders. Starting April 7th, order fulfillment and shipping is scheduled to resume on a limited basis. We have sufficient inventory to meet anticipated product demand, and sufficient raw materials on hand to resume limited production during the week of April 6th.
Our technical and scientific support teams are also working remotely and will respond to your inquiries as usual.
Thank you for your use of our products.
The BioLife Solutions Team
For assistance, please call us Monday through Friday (9:00 am to 5:00 pm PST) at:
Toll Free (North America): 1.866.424.6543