BioLife Solutions Inc. Privacy Policy


This Policy relates only to our online information collection and use practices. At BioLife Solutions we recognize that many consumers who visit our web site are concerned about any information they provide us on-line, and how we maintain and use this information. To address these concerns and to demonstrate our commitment to privacy we have developed and implemented this Privacy Policy. This Policy relates only to our online information collection and use practices. As this policy may change from time to time, we encourage you to periodically check it.

Summary of Activities:
• We only collect personally identifiable information that you voluntarily and knowingly provide us.
• We use the information that you provide us only for the purpose(s) for which you specifically provided it or for specific additional purposes for which we receive your prior consent.
• We do not share any information you provide us with anyone outside of BioLife Solutions Corporation.
• We may use a technology called “cookies” to enhance your experience on our site.
• We employ appropriate security measures to protect against the loss, misuse and alteration of any information you provide us.

Below is a more detailed explanation of our policy in each of these areas.

Information We Collect and How We Use It

We only collect personally identifiable information on a voluntary basis. We do not require that you provide this information to gain access to our site, and we do not require you to disclose more information than is reasonably needed to participate in an activity on our site. However, if you do not provide the information that is noted as being required or mandatory in connection with a particular activity, you will not be permitted to engage in that activity. We collect personally identifiable information primarily to e-mail updates and news, to respond to your questions or suggestions, and to complete online transactions. We do not sell any information we gather at our web site to anyone outside of BioLife Solutions Inc. We do not transfer or disclose any information we gather at our web site to anyone outside of BioLife Solutions Corporation without your prior consent, except (1) in cases where we believe in good faith that we have a legal obligation to disclose such information.

We do reserve the right, in connection with the potential sale or transfer of the interests of BioLife Solutions and its subsidiaries and affiliates, to sell or transfer your information (including but not limited to your address, name, age, gender, zip code, state, and country of residency and other information that your provide through other communications) to a third party entity that (1) concentrates its business in a similar practice or service, (2) agrees to be BioLife Solutions’ successor in interest with regard to the maintenance and protection of the information collected, and (3) agrees to the obligations of this privacy policy.

Polls & Surveys
We periodically conduct polls and surveys on our site. The information we collect from these polls and surveys is only for BioLife Solutions’ use. If sample answers to polls or surveys are posted our web site, no identifiable information is included.

Online Purchasing
When you order from us on our web site we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, in order to fill your order and to communicate with you about your order. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use. If you do not provide the information that is noted as being required or mandatory, you will not be able to place orders on our web site.

Like many companies, we use a technology called “cookies” to enhance your experience on our web site. “Cookies” are small pieces of information sent by a web server to a web browser which the web server is then able to retrieve from the web browser when you visit other pages of our web site or you subsequently visit our web site. BioLife Solutions uses these cookies for a number of purposes, such as saving information about your language preference (so that you do not have to choose it every time you come to our site) or country (if applicable), authenticating registered users, supporting the mechanisms for our shopping cart and on-line ordering, and enabling general traffic trend analysis. The cookies BioLife Solutions uses do not contain any personally identifiable information and cannot profile your system or collect information from your hard drive. You are not identified by name or e-mail address, just by a unique string of numbers that we assign the first time you come to our site.

While you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to access content in languages other than English, shop on-line at our web store, or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this, please look at the help menu on your browser. As described above, turning off the cookie function will restrict the on-line services from BioLife Solutions that you can use.

We employ appropriate security measures to protect against the loss, misuse and alteration of the information under our control. However, as no on-line data transmission can be guaranteed to be totally secure, we (like all web sites) cannot warrant or guarantee 100% security of any information you transmit to us at our web site.

Choice and Control
Our site provides you the opportunity to opt-in to receive communications from us, as described at each opt-in opportunity. Further, when you receive the requested communication, you are given the opportunity to unsubscribe from receiving any future communications or to change your information.

You can always ask to review any personal information that we may have collected from you at our web site, have us update, correct or delete this information (if we still have the information in our databases), and/or instruct us not to use this information in the future. If you wish to exercise this right, simply reach us using ourcontact form.

Links to Other Sites
BioLife Solutions does not guarantee the content of other sites for which we provide a link.

Transfer of Information to USA
This web site is offered by BioLife Solutions Inc., and is hosted at its Corporate Headquarters in Bothell, WA, USA. Data transferred from you by your use of this web site outside of the USA is therefore transferred to the USA. The USA may have different data protection standards than your country; however, we will still handle information in the manner we describe in this Privacy Policy.

How To Contact Us

If you have any questions or concerns about our Privacy Policy or your dealings with this web site, please contact us via our online contact form.


biologistex Privacy Policy




The Service is operated by BioLife Solutions, Inc., 3303 Monte Villa Parkway, Suite 310, Bothell, WA 98011 (“We”). This Privacy Policy describes the information collected during registration for and through your use of the Service, how We use it, how We share it, how We protect it, and the choices You can make about Your information.


Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to this Privacy Policy.

BY USING THE SERVICE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE PRIVACY POLICY. If We materially change this Privacy Policy, We’ll let You know by showing it to You again when You access the Service.

Information We Collect

We collect information from You when You register and use the Service, pay for services, contact or interact with us, fill out a form, and voluntarily provide us with Your comments and other content in connection with using the Service. When calling us, Your telephone number and name may be collected.

When You register on the Website or Apps, we may collect Your name, email address, telephone number, password, zip code, PIN number, and any other information that You provide in the registration process. We may also collect the name of the company on behalf of which You are registering, as well as the company’s address, and phone number.

When You use the Website or Apps, we may collect Your exact geolocation, Wi-Fi connection information, IP address, and device information.

When You register to pay for services or pay for services through the Website or Apps, We may collect Your name, billing address, shipping address, billing zip code, unique Customer ID, card number, card expiration date, CVV, tracking ID, stored value card number, PIN, email address, ID, and other information sufficient for our payment processor to process the transaction and provide fraud screening and information security.

We automatically collect information regarding each user of our Service, including Your IP address, the domain name of Your Internet search provider, the Service features You use and the time of Your use, Your mobile device information (e.g., device model and operating system version), and aggregated information that cannot be used to specifically identify You when You use the Service. Additional information collected is described in the Analytics and Cookies sections below.

We may combine all of the information we collect from or about You and use it in the manner described in this Privacy Policy.
I.               How We Use Your Information

We use the information that We collect for several purposes, including:

  • The purposes for which You provided it;
  • To provide the Service to You;
  • To create or add to Your user profile or registered account;
  • To process and respond to Your inquiries and comments;
  • To send You information about Your relationship or transactions with us;
  • To develop new products and services;
  • To personalize and enhance Your experience using the Service;
  • To send push notifications through the Apps;
  • To send periodic emails. The email address You provide may be used to send You information and updates pertaining to Your account, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time You would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email;
  • To generate and review reports and data about our user base and service usage patterns;
  • To compile aggregate data for internal and external business purposes;
  • To process payment transactions (Your information will be used to submit Your payment information to our payment processor);
  • To prevent fraud and abuse of the Service and to otherwise protect users and visitors and our business;
  • To assist law enforcement and respond to subpoenas;
  • To provide information to representatives and advisers (e.g., attorneys and accountants) to comply with legal, accounting or security requirements;
  • To prosecute and defend a court, arbitration or similar proceeding;
  • To administer, operate and improve the Service and for internal business purposes; and
  • To perform other business activities as needed, or as described elsewhere in this Privacy Policy.

As explained elsewhere in this Privacy Policy, personal information We collect may be processed by our partners in providing related services to the Service (such as administration services, technical services relating to the maintenance, servicing, and upgrading of the products, software, hosting services, credit card processing services, data migration services and analytical services, among others).

II.             How Your Information is Disclosed

Information may be disclosed to third parties in accordance with our Privacy Policy. Please note that You may choose not to share certain information as described in Your Choices Regarding Your Information below.

  1.              Third Party Service Providers and Business Partners. We use third party service providers and business partners to perform functions in connection with the Service, such as credit card and other payment processing, site and app analytics and functions related to analyzing and improving the Service usefulness, reliability, user experience, and operation, advertising, storing data, providing users with products and services, and as otherwise described in this Privacy Policy. Any credit card information You provide through the Service may be stored by our credit card processor, and is processed offsite, transmitted through encrypted channels, and subject to our credit card processor’s privacy policy, including in the case of breach of our credit card processor’s data that are processed offsite and transmitted through encrypted channels.

  2.              Third Party Service Providers Retained by You. We may provide Your information, including any data tracked, collected, stored or processed by the Service relating to you, to any third-party service provider retained by You to manage such information and data.

  3.             Business Changes. If We are involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, We may transfer Your information to a third party or parties in connection with the transaction.

  4.             Affiliates. We may also share Your information with our affiliates for purposes consistent with this Privacy Policy. Our affiliates will be required to maintain that information in accordance with this Privacy Policy.

  5.             Investigations and Law. We may disclose information about You to third parties if We believe that such disclosure is necessary to:


    • Investigate fraud and abuse on the Service;
    • Take action regarding suspected illegal activities;
    • Enforce or apply this Privacy Policy or other agreements with us;
    • Comply with the law or guidance and cooperate with government or law enforcement officials or private parties;
    • Protect our rights, reputation, safety, and property, or that of users or others;
    • Respond to claims and legal process (for example, subpoenas); and/or
    • Protect against legal liability.


  6.             Aggregated Information. We may share aggregated anonymous information relating to users of the Service with affiliated or unaffiliated third parties. This aggregated information does not contain personal information about any user.

  7.             Analytics. We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools may use cookies and other technologies to collect information about Your use of the Service and Your preferences. These tools collect information sent by Your device or the Service and other information that assists us in improving the Service. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand Your online activity.

    We use Google Analytics and other third-party analytics providers to better understand who is using the Website and how people are using it. These analytics providers use cookies, pixel tags and other technologies to collect and store information such as Website pages visited, places where users click, time spent on each Website page, IP address, type of operating system used, location-based data, device ID, search history, and phone number. We use this information to improve the Website and as otherwise described in this Privacy Policy. Please see for information about how Google Analytics uses this information, and visit for information about the Google Analytics Opt-out Browser Add-on.

    We also use Google Analytics and other third-party analytics providers in connection with our Apps. Google Analytics collects and stores information from users of the Apps, such as an identifier that helps Google determine which ads it has served to other mobile applications on your device, location-based data, IP address, type of operating system used, device ID, application pages visited, and time spent on each application page and in total. Google Analytics may track you over time and across websites or applications.


    III.           Cookies, Local Storage, and Other Tracking Technologies

    Cookies are small files that a website or its service provider transfers to Your computer’s hard drive through Your Web browser (if You allow it) that enable the website’s or service provider’s system to recognize Your browser and capture and remember certain information. You can instruct Your browser to stop accepting cookies, but if You do not accept cookies, You may not be able to use all portions of all functionality of the Service.

    • Persistent cookies remain on the visitor’s computer after the browser has been closed.
    • Session cookies exist only during a visitor’s online session and disappear from the visitor’s computer when they close the browser software.


    We use cookies and other tracking technologies on the Website and Apps to help us understand and save Your preferences and interests so We can personalize Your future visits and compile aggregate data about website and app traffic and interaction so that We can offer better website and app experiences and tools in the future. Some of our business partners also use cookies on our Website and Apps, some of which may track users across websites and apps and over time.

    When We send emails to our registered customers, We will sometimes track who opened the emails and who clicked the links through the use of web beacons included in the emails We send. We use web beacons in emails to our registered customers in order to measure the performance of our email campaigns and to improve our features for specific segments of customers. Web beacons allow us to collect information about when You open the email, Your IP address, Your browser or email client type and other similar details.

    IV.           Security

    We implement a variety of security measures to protect the safety of Your personal information and the information You provide on the Website and Apps when You enter, submit, or access such information. Please keep Your account password secure to help ensure the safety of Your personal information. Credit card information You provide through the Service is transmitted to our credit card processor is processed offsite, and is transmitted through encrypted channels.

    While We take reasonable measures to protect the information You submit via the Service against loss, theft and unauthorized use, disclosure, or modification, We cannot guarantee its absolute security. No Internet, email, or mobile application transmission is ever fully secure or error free. Email or other messages sent through the Service may not be secure. You should use caution whenever submitting information through the Service and take special care in deciding with which information You provide us.

    We cannot guarantee that transmissions of your credit or debit card or personal information will be fully secure and that third parties will never be able to defeat our security measures or the security measures of our payment processors. WE ASSUME NO LIABILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO TRANSMISSION ERRORS, THIRD-PARTY ACCESS OR CAUSES BEYOND OUR CONTROL.

    Any information collected through the Service is stored and processed in the United States. If you use the Service outside of the United States, you consent to have your data transferred to the United States.

    V.             Data Retention Policy, Managing Your Information

    We will retain Your information for as long as You use the Service and for a reasonable time thereafter.  We may maintain anonymized or aggregated data, including usage data, for analytics purposes thereafter. Please note that some or all of the information We have collected may be required in order for the Service to function properly.

    VI.           Links to Other Websites or Applications

    This Privacy Policy applies only to the Service. The Service may contain links to other websites or apps or may forward users to other websites or apps that We may not own or operate. The links from the Service do not imply that We endorse or have reviewed these websites or apps. The policies and procedures We describe here do not apply to these websites or apps. We neither can control nor are responsible for the privacy practices or content of these websites or apps. We suggest contacting these websites or app providers directly for information on their privacy policies. Nonetheless, we seek to protect the integrity of our Service, and welcome any feedback about these linked websites and mobile applications.

    VII.         Your Choices Regarding Your Information

    You have choices regarding the use of information by the Service.

    • Changing Your Information – To change Your information, You login to Your account’s control panel and go to the login page. If You are unable to log into Your account, please contact us at

    VIII.       Information Collected From Other Websites and Mobile Applications, and Do Not Track Policy

    Through cookies We place on Your browser or device, We and our marketing partners may collect information about Your online activity after You leave the Service. Just like any other usage information We collect, this information allows us to improve the Service and customize Your online experience, and otherwise as described in this privacy policy. Your browser may offer You a “Do Not Track” option, which allows You to signal to operators of websites and mobile applications and services (including behavioral advertising services) that You do not wish such operators to track certain of Your online activities over time and/or across different websites and mobile applications and services. The Service does not support Do Not Track requests at this time, which means that We collect information about Your online activity both while You are using the Service and after you leave the Service.

    IX.           Children

    We do not knowingly collect personal information from an individual under age 13. If You are under the age of 13, please do not submit any personal information through the Service. If You have reason to believe that We may have accidentally received personal information from an individual under age 13, please contact us immediately at

    X.             Terms and Conditions

    Please also visit the Terms of Use at Terms of Use, which state the terms, disclaimers, and limitations of liability governing Your use of the Service.

    XI.           Changes to Privacy Policy

    We reserve the right to update or modify this Privacy Policy at any time and from time to time. Please review this Privacy Policy periodically, and especially before You provide any information. This Privacy Policy was made effective on the date indicated above.

    XII.         How to Contact Us

    Please feel free to contact us by email at or by writing us 3303 Monte Villa Parkway, Suite 310, Bothell, WA 98021, if You have any questions about this Privacy Policy.