ThawSTAR® Extended Limited Warranty and Preventative Maintenance

Extended Limited Warranty

BioLife offers a separate Extended Limited Warranty. Extended Limited Warranties should be ordered together with the instrument to be covered. The Extended Limited Warranty extends the limited warranty period by one year after the initial warranty period and includes one preventive maintenance service.

Preventative Maintenance

BioLife offers a preventive maintenance service called RapidCheck as part of an Extended Limited Warranty. For customers located in North America, shipping to BioLife and back to the customer site is included in the price of service. For international customers located outside of North America, customers are responsible for the cost of shipping the instrument to BioLife and back to the customer site, in addition to the cost of the Extended Limited Warranty or service.

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Product Catalog

ThawSTAR® Extended Limited Warranty
(North America, includes Preventative Maintenance)

Part Number: AST-611
Includes: 1. Internal and external inspection of the instrument 2. Internal and external cleaning of the instrument 3. Assessment of any work or broken parts that need to be repaired or replaced 4. RapidCheck testing, comparable to instrument’s initial QC testing after manufacture 5. RapidCheck PM certificate
Please note: Note: Allow for ground or air shipping time to and from the service facility in addition to a four business day turnaround for PM service. BioLife requests 3 month’s notice when scheduling PM service for the ThawSTAR units. Customer must obtain a Returned Material Authorization (RMA) number and instrument shipping instructions from BioLife technical support before sending instrument to service site for PM service.

ThawSTAR® Extended Limited Warranty
(International, includes Preventative Maintenance)

Part Number: AST-613
Includes: 1. Internal and external inspection of the instrument 2. Internal and external cleaning of the instrument 3. Assessment of any work or broken parts that need to be repaired or replaced 4. RapidCheck testing, comparable to instrument’s initial QC testing after manufacture 5. RapidCheck PM certificate
Please note: Note: Allow for ground or air shipping time to and from the service facility in addition to a four business day turnaround for PM service. BioLife requests 3 month’s notice when scheduling PM service for the ThawSTAR units. Customer must obtain a Returned Material Authorization (RMA) number and instrument shipping instructions from BioLife technical support before sending instrument to service site for PM service.

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