Support Inquiries

Contact our Service Support Team here

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evo® Cold Chain
Product Support 

For immediate assistance, please enter a support ticket using the contact link above.

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Stirling Ultracold®
Product Support 

For immediate assistance, please call us Monday through Friday (8:00 am to 5:00 pm EST) at:

Service Phone: +1.740.274.7980

Email: service@stirlingultracold.com

Cell-processing
Cryopreservation Media and General BioLife Product Inquiries

For immediate assistance, please call us Monday through Friday (9:00 am to 5:00 pm PST) at: 

 

Toll Free (North America):  +1.866.424.6543

Direct: +1.425.402.1400
Fax: +1.425.402.1433

Cell-processing

CBS Cryogenic
Product Support

For immediate assistance, please call us Monday through Friday (8:00 am to 5:00 pm EST) at:

Service Phone: +1.740.274.7980

Email:  customerservice@custombiogenics.com

ThawStar®
Product Support 

For immediate assistance, please call us Monday through Friday (9:00 am to 5:00 pm PST) at:

Toll Free (North America):  +1.866.424.6543

Direct: +1.425.402.1400
Fax: +1.425.402.1433

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SciSafe® Services
Support

For immediate assistance, please call us Monday through Friday (8:00 am to 5:00 pm EST) at:

Support Phone: +1.866.980.8555